Overview
Keeping your system running long after install.
Security systems wear down over time. Lenses get dirty, drives fill up and firmware falls behind, and it usually goes unnoticed until you need the footage.
RTS has a national service team of 150+ technicians. We schedule preventive maintenance, handle repairs and keep firmware up to date, with reporting so you always know where things stand.
What's included
Guaranteed response times
Service SLAs are agreed at contract time. You know the response window before anything breaks.
Proactive health checks
Scheduled reviews catch aging hardware, storage failures, and coverage drift before they become incidents. Issues are documented and budgeted.
One number for everything
One service desk for every location, regardless of geography. No local contractors per city, no managing relationships across five vendors.
Hardware replacement
We maintain a spare parts inventory for every platform we service. Replacement cameras, switches, and recorders are on hand, not on order.
Industries we serve
How service & maintenance works in your industry.
Every environment has different risks. Here's how we tailor this solution to the sectors we know best.
Retail & Multi-Site
Multi-location retail is where RTS does most of its work. As chains grow, they often end up with different cameras and software at every store. We bring every location onto one standard so your team can find footage quickly, wherever it happened.