Getting Started
What does the free site assessment include?
We visit every location, walk the site with you, assess existing infrastructure, photograph coverage blind spots, and document the findings. You receive a written assessment per location. There is no cost and no obligation to proceed.
How long does a typical installation take per location?
Most retail and office locations are completed in one to two days. Larger sites, warehouses, multi-floor buildings, complex cabling environments, are scoped individually. We build your install schedule before any commitment is made.
Can you service a system you did not install?
Yes. RTS services all major camera platforms regardless of who installed them. If you have an existing system in poor condition, we will assess it honestly and tell you what's worth saving.
Coverage & Monitoring
What provinces and states do you cover?
We operate across Canada and into the US. We have licensed technicians in Ontario, Alberta, BC, and most major markets. Contact us with your location list and we will confirm coverage before any assessment is scheduled.
Can multiple locations be managed from one login?
Yes. We configure role-based remote access, store managers see their location, regional managers see their region, head office sees everything. Access is centrally managed and auditable.
What happens when a camera goes offline?
Health monitoring flags offline cameras automatically. We notify the right contact based on your escalation preferences, store-level or head office, depending on your preference. A service call is logged and dispatched on SLA.
Footage & Retention
How long is footage retained?
Retention is configured per project to your requirements, typically 30, 60, or 90 days. We can advise on retention settings that satisfy your insurance requirements, loss prevention policies, or provincial regulations.
Can I pull footage remotely without going to the site?
Yes. Remote footage retrieval is a standard feature on all systems we install. Clip requests can be handled by your team or escalated to RTS if the footage needs to be pulled urgently.
Do you comply with provincial privacy legislation?
We configure systems in line with PIPEDA and applicable provincial privacy legislation. Signage, retention, and access controls are documented. For regulated industries or government procurement, we can provide a compliance brief.
Service & Maintenance
What are your service response times?
Response times are agreed in your service contract. Standard SLA is next business day; priority SLA is same-day or four-hour response for critical failures. Emergency line is available after hours.
What is your licensing and insurance status?
RTS holds provincial security licences in all active provinces. We carry comprehensive general liability and professional liability insurance. WSIB clearance certificates are current. Documentation is available on request.
Do you offer a service contract after installation?
Every RTS installation is followed by a service agreement. You choose the term and SLA tier. One number, every location, for the life of the system.
Still have questions? Contact us or call 416-735-7717, we'll answer straight.